Return and Exchange Policy
We want you to be completely satisfied with your purchase from Bowen Designs. If you’ve received a defective or damaged product from Bowen Designs, simply report the condition of your statue within 14 days of receipt to our shipping department.
We strongly suggest that you open all merchandise upon receipt and inspect it in order to take advantage of this policy.
Please send an email to firstname.lastname@example.org
- Your first and last name
- The name of the product
- A description of the damage
- Clear photo(s) of the damaged area
You must receive authorization for the return before shipping. Your item must be returned in its original packaging to our office within 30 days of receipt for exchange or refund.
Bowen Designs will determine if a replacement or refund will be made for the returned item.
If a replacement is unavailable, a full refund of the purchase price plus the return shipping costs will be credited to your account. Refunds will be issued in the same method as the order was paid.
If the purchase is being returned for any other reason than stated above, the buyer will be responsible for all shipping charges, including the cost to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges.
Third Party Purchase
If you purchased our product from a third party and would like to return or replace the product please contact your point of sale directly. Bowen Designs cannot refund or exchange for an item purchased from a third party.